top of page
4 Key Aspects to Problem-Solving and Decision-Making

Assessing the SITUATION

  • Identify the concerns

  • Setting priorities

  • Develop an action and resource plan

6187643-removebg-preview.png
10162-removebg-preview.png

  • Describe the problem

  • Identify and evaluate possible cause

  • Confirming the root cause

Analyzing the PROBLEM

DECISION-MAKING

  • Clear Objective

  • Identify options

  • Assess risks

  • Resolution

11083-removebg-preview.png
9d6c2d75c59c4d2b9f984f222cf0de61-removebg-preview.png

  • Identify potential problems

  • Identify probable causes

  • Identify countermeasures

  • Prepare and set triggers for contingency action

Prepare CONTINGENCY plan

Roger Ho | Head of Product Management and Training Services

bottom of page